• WellmontOne Air Transport Safety & Procedures

    Safety and procedural information for emergency and communications officials

    EMS/dispatch information

    Radio communications and scene coordination

    • WellmontOne Air Transport will contact the county dispatch center followed by the ground crew on its frequency, unless otherwise directed by dispatch.
    • Please provide WellmontOne dispatch with any alternate frequencies to be used.
    • Dedicate one person to relay scene coordination information to the flight team.
    • A sterile cockpit will be maintained on landing and departure from the landing zone. Please provide only safety related information during that time.
    • Notify the flight team of any obstacles noted prior to and during landing.

    Information needed by WellmontOne dispatch

    • Name and callback number of requesting agency or facility
    • Nature of the call
    • Your location – include initial landing zone or nearest intersection, if available
    • Primary radio contact information
    • Notification if other services have declined the flight or are en route to the same location for other patients

    Safety around the helicopter

    Helicopter approach by the ground team

    • Personnel should not approach the helicopter unless specifically requested to do so by the medical team.
    • If you are directed to approach the helicopter by the flight team, never approach from the rear of the aircraft. Always approach from the front or side – within the pilot’s view.
    • Always make eye contact with the pilot and receive a command from the pilot before approaching. During nighttime hours, the pilot will signal the search light as approval for you to approach the helicopter.
    • Always wear eye and hearing protection when working around the helicopter.
    • Protect yourself from the rotorwash.
    • No stethoscopes, ball caps, loose jewelry or loose clothing should be worn by personnel assisting with patient loading or off-loading.
    • Do not touch or stand in front of the search light. This device becomes very warm and the safety of ground personnel is of utmost importance.
    • Do not bring the patient to the aircraft; allow us to come to you.

    Facility/hospital helipad safety

    • Please follow all of the above helicopter approach guidelines.
    • Notify dispatch of any construction at or near the facility.
    • Ensure the helipad is clear of obstructions.
    • Turn on helipad lights.
    • Notify security (when applicable at your facility).
    • Please do not park stretchers near the helipad. The helicopter rotorwash can blow sheets and mattresses off the stretcher. The stretcher can also become dislodged and endanger nearby individuals or property.

    Helicopter landing zone preparation

    Landing zone preparation tips

    • Minimum 80-foot by 80-foot space during the day
    • Minimum 100-foot by 100-foot space at night
    • Area should be clear of all wires
    • Area must be on a level or minimal slope
    • Area should be clear of obstructions and debris
    Landing zone considerations
    • Wind direction – helicopters land and take off into the wind.
    • Approach and departure paths should be clear of all obstructions.
    • Mark overhead obstructions if possible – for example, parking emergency vehicles under power lines.
    • Use the following items to mark landing zones at night: hand lights, hand lights in traffic cones, emergency vehicles (no white lights), strobe lights (no white lights) or commercially-available landing zone marking systems.
  • WellmontOne


    Base: Bristol Motor Speedway

    Helicopter: Bell 407 helicopter, single patient configuration

    Service area:

    • 60 nautical miles around Bristol, TN
    • Interfacility transport up to 200 nautical miles

    WellmontOne Air Transport Helicopter Close View


    WellmontOne Air Transport’s mission is to provide professional, efficient and compassionate patient care, with constant dedication to safety in the rotor wing transport environment. 


    Our vision is to lead the evolution of air medical transport services by providing superior health care and diligence in safety.


    • Integrity
    • Efficiency
    • Reliability
    • Patient advocacy
    • Coordination of services
    • Collaboration in care
    • Respect