WellmontOne Air Transport

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Because speed is critical in emergency and trauma situations, Wellmont Health System has taken its service excellence to the skies with WellmontOne Air Transport.

Strategically based in Sullivan County at Bristol Motor Speedway, the WellmontOne helicopter is positioned to respond swiftly to motor vehicle accidents and other emergencies across the region, transporting patients from the farthest corners of our communities to Wellmont's Level One Trauma Center at Holston Valley Medical Center or Level Two Trauma Center at Bristol Regional Medical Center.

Additionally, every WellmontOne night flight is aided by cutting-edge night-vision goggles. Two pairs of military-quality goggles accompany each flight between dusk and dawn, allowing pilot and medical staff to perform their life-saving duties, even in the darkest of situations. WellmontOne lead pilot Greg Maddox describes the crew's night-vision equipment as "the single greatest advancement in any system" he has ever seen introduced in an aircraft for emergency medical services.

Petroleum Helicopters Inc., the nation's premier air ambulance provider, supplies WellmontOne helicopter and pilots.

WellmontOne safety and procedures

Emergency and communications officials can access safety and procedural information by following the links below or download WellmontOne safety tips and WellmontOne emergency services provider information.

  • EMS/Dispatch Information
    WellOne Banner EMS

    WellmontOne services are requested by:

    • Public safety officials
    • Dispatch/communications centers
    • Emergency medical service providers – including industrial EMS such as mining and manufacturing facilities
    • Fire personnel
    • Law enforcement

    Radio communications and scene coordination:

    • WellmontOne will contact the county dispatch center followed by the ground crew on its frequency, unless otherwise directed by dispatch.
    • Please provide WellmontOne dispatch with any alternate frequencies to be used.
    • Dedicate one person to relay scene coordination information to the flight team.
    • A sterile cockpit will be maintained on landing and departure from the landing zone. Please provide only safety related information during that time.
    • Notify the flight team of any obstacles noted prior to and during landing.

    Information needed by WellmontOne dispatch:

    • Name and callback number of requesting agency or facility
    • Nature of the call
    • Your location – include initial landing zone or nearest intersection, if available
    • Primary radio contact information
    • Notification if other services have declined the flight or are en route to the same location for other patients
  • Safety Tips
    WellmontOne: Air Transport Team Members

    Ground teams’ approach to the helicopter:

    • Personnel should not approach the helicopter unless specifically requested to do so by the medical team.
    • If you are directed to approach the helicopter by the flight team, NEVER approach from the rear of the aircraft. Always approach from the front or side – within the pilot’s view.
    • Always make eye contact with the pilot and receive a command from the pilot before approaching. During nighttime hours, the pilot will signal the search light as approval for you to approach the helicopter.
    • Always wear eye and hearing protection when working around the helicopter.
    • Protect yourself from the rotorwash.
    • No stethoscopes, ball caps, loose jewelry or loose clothing should be worn by personnel assisting with patient loading or off-loading.
    • Do not touch or stand in front of the search light. This device becomes very warm and the safety of ground personnel is of utmost importance.
    • Do not bring the patient to the aircraft; allow us to come to you.

    Facility/hospital helipad safety:

    • Please follow all of the above helicopter approach guidelines.
    • Notify dispatch of any construction at or near the facility.
    • Ensure the helipad is clear of obstructions.
    • Turn on helipad lights.
    • Notify security (when applicable at your facility).
    • Please do not park stretchers near the helipad. The helicopter rotorwash can blow sheets and mattresses off the stretcher. The stretcher can also become dislodged and endanger nearby individuals or property.
  • Landing Zone Preparation
    WellOne Landing

    Landing zone preparation tips:

    • Minimum 80-foot by 80-foot space during the day
    • Minimum 100-foot by 100-foot space at night
    • Area should be clear of all wires
    • Area must be on a level or minimal slope
    • Area should be clear of obstructions and debris

    Landing zone considerations:

    • Wind direction – helicopters land and take off into the wind.
    • Approach and departure paths should be clear of all obstructions.
    • Mark overhead obstructions if possible – for example, parking emergency vehicles under power lines.
    • Use the following items to mark landing zones at night: hand lights, hand lights in traffic cones, emergency vehicles (no white lights), strobe lights (no white lights), commercially-available landing zone marking systems.

Med-Flight II

Med-Flight II, a partnership between Wellmont and the Virginia State Police, provides air transport services to and from all Wellmont hospitals. Specially equipped helicopters are housed at Virginia Highlands Airport in Abingdon, Va., and are staffed by a medical crew provided by Wellmont and a pilot provided by the Virginia State Police.

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