• Message Your Doctor

    Instead of making a phone call when you have a question or need to request a prescription refill, you can use MyWellmont's messaging feature. Through MyWellmont, you can send a confidential message to your doctor’s office or care team 24 hours a day, seven days a week. Your messages – and the answers – are kept on file as part of your personal electronic health record.

    This type of communication is not meant for emergent or urgent situations. If your provider is unavailable, your message may be forwarded to another provider or member of your care team.

    A medical message can be used to:

    • Follow-up on questions resulting from an office visit
    • Request prescription refills and renewals
    • Learn more about medication dosage or instructions
    • Solicit advice about common illnesses
    • Send other non-urgent questions to your healthcare provider or care team

    Many of the medical messages are answered by the clinical office staff. Your doctor will be consulted, if necessary, to answer your questions.

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