Wexford House Receives Awards For Customer Satisfaction, Prevention Of Hospital Readmissions

KINGSPORT - Wexford House, a comprehensive skilled nursing facility that recently joined Wellmont Health System, has earned two awards from a national organization that focuses on enhancing quality.

The 174-bed facility received the Embracing Quality Awards during the American Health Care Association and the National Center for Assisted Living's sixth annual quality symposium. The awards came from Providigm, a Denver-based company that creates quality improvement solutions for health care.

Wexford House was recognized in two categories - exceptional customer satisfaction ratings and a low risk-adjusted rate of hospital readmissions.

"Everyone at Wexford House is focused on delivering the highest quality care possible, and we appreciate the external validation of our facility," said Kathy Green, executive director. "This tremendous honor reflects our commitment to provide a remarkable experience for our residents and their families."

Wexford House, located at 2421 N. John B. Dennis Highway, provides respiratory services, hospice, skilled nursing care and short-term stays. Other care includes inpatient and outpatient physical therapy, speech therapy and occupational therapy.

Louis Collier, Wellmont's vice president of post-acute and hospitalist services, said Wexford House's award for preventing hospital readmissions was especially impressive.

"As we navigate healthcare reform, one of the core principles is to address patient needs in outpatient settings as much as possible," Collier said. "Our co-workers at Wexford House are excellent at meeting this need and provide a seamless transition for patients who have received acute care in one of our hospitals."

To qualify for the quality awards, Wexford House needed to achieve Quality Assurance and Performance Improvement Accreditation from Providigm. The facility recently received that accreditation, which reflected Wexford House's continuous assessment of residents' quality of life. Specific topics that are addressed include pain, dignity, respect for resident choice and quality of care matters, such as staffing, infections and rehabilitation.

Wexford House joined Wellmont in December, enhancing the continuum of care for the region's patients.

"This recognition of Wexford House is a perfect illustration why this facility was an excellent match for Wellmont," said Tracey Moffatt, the health system's chief operating officer. "Both organizations have been relentless in their pursuit of clinical excellence and enhanced operational measures. This integration has resulted in an elevated level of quality that will benefit the residents of Wexford House, our hospitals and the communities we are privileged to serve."

For more information, please visit www.wellmont.org and www.wexfordhouse.org.