Bristol Regional Earns 'A' In Patient Safety; Wellmont Tertiary Hospitals Tops Among That Group In Region

Bristol Regional Medical Center has again received an exceptional score from a national organization that evaluates hospitals on 28 measures of patient safety.

The Leapfrog Group, a nonprofit organization that regularly issues its Hospital Safety Score to the public, gave Bristol Regional an "A" for its efforts. The hospital received the same score when Leapfrog issued its assessment in the fall.

"We are immensely proud of this outcome and gratified by Leapfrog's recognition of the quality evident in our facility and our protocols and procedures," said Greg Neal, Bristol Regional's president. "This result is a credit to all our co-workers, who are dedicated to delivering superior health care with compassion. Our physicians and staff work incredibly hard and are focused on providing care that is safe and reliable for all our patients."

In its evaluation, Leapfrog gave Bristol Regional high marks in many categories. Among the perfect scores the hospital received were staffing levels and education of the nurses, hand hygiene, care of ventilated patients, safety culture, physician staffing in the intensive care unit and efforts to ensure patients are taking the correct medications.

Wellmont Health System's tertiary hospitals scored the highest among that group in the region, with Holston Valley Medical Center collecting a "B" from Leapfrog. Holston Valley received perfect scores in many of the same areas as Bristol Regional, including care of ventilated patients, hand hygiene, safety culture and physician staffing in the ICU.

"Patient safety is a top priority for Wellmont. Across our system, teams of clinical and operational experts work tirelessly to ensure we achieve top performance," said Tracey Moffatt, Wellmont's chief operating officer.  "This recognition from Leapfrog is just one way we are able to demonstrate that commitment."

Leapfrog said it received guidance from an eight-member panel to select the Hospital Safety Score measures and develop a scoring methodology. The group included patient safety experts at places such as Johns Hopkins School of Medicine, Harvard University and Stanford University.

Organizations whose performance measures were used for the score included the Leapfrog Hospital Survey, the Agency for Healthcare Research and Quality, the Centers for Disease Control and Prevention and the Centers for Medicare & Medicaid Services. Secondary data came from the American Hospital Association's Annual Survey.

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