Wellmont Health System Named to Health Care’s Most Wired List for 2017 by the American Hospital Association

JuLY 12, 2017 | KINGSPORT, Tenn.

An ongoing commitment to use leading-edge technology to deliver superior health care with compassion has resulted in Wellmont Health System earning national recognition from the American Hospital Association.

Wellmont has achieved the designation of Health Care’s Most Wired® for 2017 from the national organization’s Health Forum. The recognition is a result of information the health system submitted about its innovative technology approaches that benefit patients as well as physicians and other health care professionals.

The hospital association said this year’s winners are transforming care by investing in new delivery models to improve quality, provide access and control costs. Wellmont was one of only 10 hospitals and health systems in Tennessee to receive recognition. Among the other honorees was Mountain States Health Alliance, which was also named Most Wired.

“Our embrace of technological advances to support our world-class care has enabled our patients to have a remarkable experience with our health system and empowered our providers to deliver efficient and effective care and make well-informed decisions,” said Bart Hove, Wellmont’s president and CEO. “Use of technology will continue to expand, and our clinical team and support professionals will be ready to incorporate new options so we can advance our care regimen to another level of success.”

Wellmont constantly looks for ways technology can supplement clinical skills to help improve people’s lives.

With the adoption of the Epic electronic health record throughout the organization in 2014, Wellmont took an important step forward in creating a unified system for providers to learn about a patient’s history of care. Before installing that system, Wellmont facilities were on different medical records systems that were not connected, meaning physicians might not know about all of the care a patient had received.

Now, for example, a physician in a Wellmont emergency department can examine a patient’s care history with his or her primary care physician or specialist who practices anywhere within the organization.

As part of switching to Epic, Wellmont created MyWellmont, a secure portal for patients to review a significant portion of their medical record. This is free to patients and allows them to look at many test results, send messages to their medical providers, review medications, request refills and view and pay bills.

In 2016, Wellmont Medical Associates added E-Visits and MySchedule to MyWellmont, and this year, Wellmont Health System launched a new MyWellmont app for community use. These were additional tools that put health care literally in the hands of patients.

“Through our work with Epic, we have also been able to develop comprehensive health data, individually and collectively, that provide us with the framework to improve the health of the people we serve,” said Martha Chill, Wellmont’s chief information officer. “This has played an important role in our strategy as an organization to not only treat patients when they are sick but also keep them healthy.”

Wellmont has also engaged heavily in developing telehealth and virtual care initiatives for delivering convenient patient care. For example, Mansoor Tanwir, M.D., an endocrinologist with Wellmont Medical Associates, is conducting some appointments with patients via video conference. These patients live in Southwest Virginia and can now interact with Dr. Tanwir from Wellmont’s outpatient center in Norton, Virginia, saving them considerable travel time.

The Wellmont Health Coach, a 40-foot-long medical office on wheels, has also had an integral role in helping the organization reach patients through alternative means. The health system uses this mobile vehicle to conduct a host of screenings without people having to travel to a Wellmont facility. One of the screenings is a mammogram, with the health system using technology to transmit this test to radiologists for evaluation.

“These advancements have positioned our health system to function more productively so we can deliver the best possible care for our patients,” Chill said. “The agility of this technology is designed to give our patients and their families greater opportunity for knowledge and increased access to care. This positive development is beneficial to them and their medical providers.”