HOLSTON VALLEY RECEIVES NATIONAL AWARD FOR OUTSTANDING QUALITY, CUSTOMER SERVICE
KINGSPORT – Holston Valley Medical Center has joined the ranks of some of the nation’s most prestigious hospitals as a national Hospital of Choice Award winner.
Holston Valley is one of only 13 hospitals to be named a national Hospital of Choice during the first quarter of 2008. The award, which recognizes exemplary quality and customer service, is presented by the American Alliance of Healthcare Providers, a Washington, D.C.-based healthcare organization established to identify effective ways to improve patient care.
AAHCP President Ric Vincent Parr said the Hospital of Choice Awards are designed to identify America’s most customer-friendly hospitals and to recognize those hospitals “that go beyond the walls in pursuit of excellence and quality care.”
This quarter’s recipients, Parr said, were especially recognized for unparalleled commitment to good citizenship and community service. The organization also emphasized the importance of a hospital’s collaborative relationship with physicians in evaluating award nominees.
Last year’s Hospital of Choice Award recipients included The Johns Hopkins Hospital, Duke University Medical Center, the Mayo Clinic in Rochester, Minn., and the Cleveland Clinic in Ohio. Holston Valley is one of only two Tennessee hospitals to receive the award this quarter. Sumner Regional Medical Center in Gallatin is the other.
“We’re proud to receive this award because it’s another affirmation of our overriding philosophy of providing service excellence at Holston Valley,” said Blaine Douglas, the hospital’s president. “This really is a reflection of all the people at Holston Valley – our physicians, hospital leaders, clinical staff and the volunteer board of directors that guides our direction – who go above and beyond to ensure we remain focused on meeting the needs of our patients.”