Wellmont Health System's mission is to provide superior care with compassion to all patients who visit our facilities. Representatives at our facilities can also help you understand the insurance and billing process.
Regardless of the patient’s ability to pay, Wellmont facilities will perform medical screening exams to detect emergency medical conditions and to stabilize the patient. Services to treat medically necessary conditions may require the patient, his or her family or their guarantor to make financial arrangements. All patients who are uninsured receive a 60 percent discount off total patient charges (with a few exceptions).
Wellmont offers a financial assistance program to patients with limited resources that is based on the federal poverty guidelines. Patients who are requesting financial assistance must complete a Financial Assistance Worksheet that is available via download or by request at our hospitals. The patient will have to supply documentation of proof of address, proof of total household income (copy of pay stubs, W-2’s) including copies of most recently filed tax return, current bank statements (checking, savings and investments) and the completed financial screening application.
If the patient’s or guarantor’s income is below 200% of the poverty guidelines, the application will be approved for a full 100% write-off. Applications with income over 200% of the federal poverty guidelines will be denied assistance unless the Charity Care Committee or Administration approves otherwise based on extenuating circumstances.
These special circumstances could include patients who are above 200% of the federal poverty guidelines but whose account balance (after all insurances have processed or uninsured discount is applied) is equal to or greater than 50% of the patients total annual household income. The maximum a patient would be expected to pay to settle an account balance would be 15% of annual household income.
It is important that you let us know if you are having trouble paying your bill. To meet certain federal requirements, hospitals must bill all patients for the amount they owe and attempt to collect those debts in the same fashion for all patients. This means we may turn unpaid bills over to a collection agency, which could affect your credit status.
If you have questions, please ask the admissions department at your treating hospital for direction. We will treat your questions with confidentiality and courtesy.
- Walk-in customer service: Available at all hospitals and medical centers, Monday-Friday, 8 a.m.-4:30 p.m.
- Mailing address: Wellmont Health System, 105 West Stone Drive, Suite 6A, Kingsport, TN 37760
- Phone numbers: (423) 408-7400 or (888) 288-5174
- E-mail: Customer Service