Financial Assistance

Wellmont Health System's mission is to provide superior care with compassion to all patients who visit our facilities. Representatives at our facilities can also help you understand the insurance and billing process.

Regardless of the patient’s ability to pay, Wellmont facilities will perform medical screening exams to detect emergency medical conditions and to stabilize the patient.

Services to treat medically necessary conditions may require the patient, his or her family or their guarantor to make financial arrangements.

Discounts for uninsured patients

All uninsured patients receive the following discount off total patient charges (with a few exceptions):

  • For dates of services prior to July 1, 2016: 60% discount
  • For dates of services on or after July 1, 2016: 76% discount

Assistance based on poverty guidelines

Wellmont also offers a financial assistance program based on the federal poverty guidelines to patients with limited resources.

Applying for assistance

Patients who are requesting financial assistance must complete the Financial Assistance Worksheet, which is also available by request at our hospitals.

Along with the worksheet, patients will also need to provide:

  • Documented proof of address
  • Proof of total household income (copy of pay stubs, W-2’s), including copies of most recently filed tax return
  • Current bank statements (checking, savings and investments)
  • Completed financial screening application

Review of assistance requests

If the patient’s or guarantor’s income is below 200 percent of the poverty guidelines, the application will be approved for a 100 percent write-off.

Applications with income over 200 percent of the federal poverty guidelines will be denied assistance unless the charity care committee or administration approves otherwise based on extenuating circumstances.

These special circumstances could include patients who are more than 200 percent over the federal poverty guidelines but whose account balance (after all insurances have processed or uninsured discount is applied) is equal to or greater than 50 percent of the patient’s total annual household income.

The maximum a patient would be expected to pay to settle an account balance would be 15 percent of annual household income.

Having trouble paying your bill?

It is important that you let us know if you are having trouble paying your bill. To meet certain federal requirements, hospitals must bill all patients for the amount they owe and attempt to collect those debts in the same fashion for all patients. This means we may turn unpaid bills over to a collection agency, which could affect your credit status.

If you have questions, please ask the admissions department at your treating hospital for direction. We will treat your questions with confidentiality and courtesy.

  • Walk-in customer service: Available at all hospitals and medical centers, Monday-Friday, 8 a.m.-4:30 p.m.
  • Mailing address: Wellmont Health System, 105 West Stone Drive, Suite 6A, Kingsport, TN 37760
  • Phone numbers: (423) 408-7400 or (888) 288-5174
  • E-mail: Customer Service


How can learn more about Wellmont's financial assistance program in the following documents: