At Wellmont Medical Associates, our providers – including doctors, nurse practitioners and physician assistants – are rated on a 10-point scale.
The Top Box score is a commonly used rating system in the health care world. It refers to the percentage of patients who respond to patient-satisfaction surveys and indicate excellent overall performance for their health care provider.
To be specific, the patient rated the provider as a 9 or 10 overall (out of 10) across all performance categories.
To rate the overall performance of – and your overall satisfaction with – your health care provider, you will be asked:
Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
This is the question the Top Box score is based on.
In addition to the overall score, the survey will include questions in categories such as:
Getting timely appointments
Follow-up on tests
Helpful, courteous and respectful office staff
Though these questions, as well as some additional ones, don't impact the Top Box score, they should give you a sense for other aspects of care and patient satisfaction we evaluate besides the overall provider rating.
After visiting a Wellmont Medical Associates provider, you might be given the opportunity to take a patient satisfaction survey.
You will be surveyed – even if you are no longer receiving care from the practice, clinic or provider – if you meet the following criteria:
Ultimately, the goal is for our providers to give a high level of service while maintaining the highest levels of care and safety.
Though Top Box scores are just one piece of the puzzle, we believe these ratings are a good way to measure provider performance over time. And our hope is these scores provide a greater level of transparency and useful information to better help you in choosing a provider.
No two health care providers are alike. Between two highly rated providers with nearly identical Top Box scores, you might feel more comfortable with one, while a friend might be more comfortable with the other.
The key thing is to find a provider you trust. If you’re looking for one, we’ll do our best to assist you in finding the right person to help you – whether you are trying to maintain your health or need to heal from an injury or illness.
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